A Case Study on the Quality Management Activities of a Small and Medium Cosmetic Manufacturing Company
AUTHORS
Jae-Sung Ji,Hanbat National University
Soo-Yong Park,
Dong-Hyung Lee,
ABSTRACT
The purpose of this study is to provide benchmarking opportunity and implications for the quality management activities of domestic related companies by analyzing the main contents and management performance of the quality management activities which are carried out for management innovation in an OEM / ODM cosmetic small and medium company. The quality management activities of the case company are set as the top management support, process innovation, and customer focus, and the management performance is classified into financial and non–financial performance. As a result of the analysis, the quality management activities for one year showed very high results such as improvement of sales and reduction of claim cost.
KEYWORDS
Quality Management Activities, Management Performance, Quality Claim, Management Innovation, OEM(Original Equipment Manufacturing), ODM(Original Development Manufacturing)
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